Advanced Seat Reservations
To help tailor your journey aboard Enerjet, we offer non-refundable advanced seat selection allowing you to choose what type and location of seat aboard our Boeing 737-700 Next-Generation Aircraft best suits your desired experience. Seats are sold on a first come, first serve basis. Call Enerjet Customer Service for more information.
If advanced seat selection is not for you, a Standard Seat will be assigned to you at airport check-in on a first come, first serve basis for free.
For seat reservations on Sunwing Vacation flights please call 1-800-668-4224.
Enerjet's Advanced Seat Selection Options
| Big Seats | Front of the cabin seating with 33" pitch and extra wide for more personal space.** | $50 |
| Emergency Exit Row Seats*** | Extra legroom, 30" pitch | $25 |
| Standard Seats | 30" to 31" pitch**** | $15 |
| *Reservation prices one way are subject to GST or HST, plus other applicable taxes and are non-refundable. Reservations are not guaranteed. Refer to the Terms and Conditions at the bottom of this webpage. | ||
| **Big Seats in row three (3) have minimal recline (2 rather than 4 inches). | ||
| ***Please read the requirements of being seated in the Emergency Exit Row by referring to the Terms and Conditions at the bottom of this webpage. | ||
| ****Some standard seats do not recline. These seats are labeled "Standard Seats With No Recline" on our seat map. | ||
Seat Map
Making or Changing Advanced Seat Reservations
To make or change an advanced seat reservation, please contact our Customer Service Centre.
Advanced Seat Selection Details
Special Needs Travellers:
Special Needs Travellers will be assigned seating that will best allow our in-flight crew to deliver the greatest assistance and service.
If you are a Special Needs Traveller, or a person flying with and caring for a Special Needs Traveller on the same Enerjet (EG) itinerary, please telephone our Customer Service Centre between six days and 24 hours before your scheduled Enerjet (EG) flight. Contacting us in advance will allow our team to provide the best possible seat assignments, while expediting your airport check-in experience.
Advanced seat assignment reservations for Special Needs Travellers are free.
Seat Reservation Changes:
If you have an existing advanced seat selection reservation with Enerjet and would like to change seats, we will be pleased to assist you between six days and 24 hours of your scheduled Enerjet (EG) flight for $10, plus tax, per traveller by telephoning our Customer Service Centre.
Seat changes desired less than 24 hours before your scheduled Enerjet (EG) flight can be requested at airport check-in on a first come, first serve and space availability basis.
Different Seat Types, But One Class of Service:
Aboard Enerjet, we only offer one class of service and that's excellent service to all travellers. Regardless of your Seat Type, our onboard hospitality is consistent throughout the cabin. Learn more about our in-flight hospitality.
Terms and Conditions:
Advanced seat reservations are non-refundable and not guaranteed. Enerjet will try its best to provide travellers with the seat they have reserved; however, there may be times when we will be unable to provide a traveller with the exact seat selected. In these circumstances:
- If a traveller receives a seat within three (3) rows of their original booking, they are not entitled to receive a refund. However, if the assigned seat has a lower fee than the originally purchased seat, we will refund the difference between the two (2) fees.
- If a traveller receives a seat that is not within three (3) rows of the original selected seat, he will be entitled to a refund.
- In order for us to determine a traveller's eligibility for a refund, a request must be sent in writing, accompanied by a copy of the boarding pass and contact information. This information can be sent to by fax at (403) 648-2840 or mail to:
Customer Service Department - Refunds
enerjet
119-1440 Aviation Park NE
Calgary AB T2E 7E2
Canada
To be seated in an exit row seat, the traveller must:
- Be a minimum of twelve (12) years in age and the flight attendant shall use his/her judgment to ensure he/she has the physical, cognitive and sensory capacity to operate the exit
- Be able to visually determine if the exit is safe to open
- Be capable of understanding the printed and spoken emergency instructions
- Be physically capable of using the exit
- Have sufficient mobility, strength and dexterity to reach, operate and dispose of the exit
- Not be responsible for another person as this can hinder the opening of the emergency exit
- Not have a condition which might cause them harm by opening the emergency exit door
