Enerjet Privacy Office
119-1440 Aviation Park NE
Calgary, Alberta T2E 7E2
2. Identifying Purpose of Collection We will need you to provide us with certain personal information whenever you purchase airline tickets or make a flight booking. This personal information may include your name, address, telephone number, credit card number and the credit card's expiry date. We require this information to identify you, contact you, if necessary, and to complete the process of your purchase. We may also request your gender to assist in estimating the aircraft's total load and as an additional identifier. If you request a customized service we need to collect additional personal information.
Special Meals Some of Enerjet's flights include special meals to account for a range of dietary requirements e. Requests for special meals must be made at the time you book your flight. If you are able to make such a request the information must be recorded in your travel booking. This information is then transferred to the applicable catering service as well as the flight crew.
Special Assistance We offer a range of travel services to individuals requiring special assistance. We also do our best to make your travel with us as comfortable as possible. Safety and comfort are always top priorities at Enerjet. To assure the safety and comfort of our passengers and crew we need to know of any special requirements for assistance. In certain situations a Enerjet doctor will need to contact your personal physician in order to ensure that all necessary precautions for your safety and enjoyment are made. This information will be forwarded to the airport staff as well as to the flight crew.
In certain airports we outsource the ground handling to another airline. If that is the case, we need to transfer the information to the handling airline. If your travel includes a transfer from Enerjet to another airline the requirement for special assistance may also be transferred so that the receiving airline can accommodate you as best as possible.
Unaccompanied Minors Children between the ages of five to eleven may travel alone on provisions for the unaccompanied minor to be escorted by Enerjet agents and/or flight attendants. The service must be requested at the same time the child's flight is booked by the child's parent/guardian. Upon arrival at the airport, the child's parent or guardian will be required to complete "a request for carriage" form. The information on this form identifies the child and their flight itinerary as well as the identification and contact names of the people meeting the child at the transfer points or final destination. We also require the name, address and a contact telephone number and authorizing signature of the parent or guardian authorizing the request for travel. This information is required in order to assure the safety of the child. From the moment they arrive at airport check-in, until they reach their final destination, all children are escorted and supervised by our staff. If the travel itinerary includes a transfer, ground staff will escort the child and see him/her safely onboard the connecting flight. If the child's travel plans include another airline we must transfer the information so that the receiving airline may continue this safe and efficient process.
Because of the additional security precautions necessary to protect children, bookings for unaccompanied minors (8-11 years old) cannot be made online at enerjet.ca.
Flights Travelling Through United States of America Airspace The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.
Enerjet E-mail Offers When you book your travel at enerjet.ca you are added to our email list that will be used to contact you occasionally with offers that we feel will be of interest to you. If you do not want Enerjet to contact you with offers you may withdraw your consent at any time simply by changing your profile information and opting out of any or all of the email offers you no longer wish to subscribe to by clicking on 'E-mail offers' on the homepage. If you later change your mind it is just as simple to opt back in to the email offers of your choice. In addition, all E-mails sent to you by Enerjet contain simple instructions telling you how to "unsubscribe."
Some information is collected automatically every time you visit enerjet.ca (e.g., cookies).
Cookies A cookie is a small amount of data, often including an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. We use "cookies" to collect and compile general statistical data - cookies do not give us access to any of your personal information. Cookies track the movements of visitors to our website and allow us to collect anonymous information about visitor website usage patterns to better understand and meet their requirements with improved website design.
Permanent cookies remain on your hard drive until you remove them through your browser's Internet security settings. Permanent cookies are used to store user preferences such as preferred language and thus eliminate your having to make the same entries on each visit.
3. Consent Your consent is required for the collection, use, or disclosure of your personal information. When you book your travel or join enerjet.ca, the fact of your doing so provides Enerjet with your implied consent to use your information to fulfill your request.
In addition, if you opt in to one or more of Enerjet's E-mail offers you are consenting to allow Enerjet to contact you regarding those offers. You may withdraw your consent at any time simply by changing your profile information or by following the instructions on how to "unsubscribe" contained in all E-mails sent by Enerjet.
4. Limiting Collection of Personal Information Enerjet limits the collection of personal information to that which is necessary to fulfill the purpose for which it was collected.
Enerjet uses contractual and other means to ensure that your personal information is afforded protection that meets the requirements of PIPEDA whenever a third party agent is used to complete some or all the stages of processing necessary to complete your travel transaction or for research or survey purposes. Research and survey data is reported back to Enerjet as aggregated data with no reference to individual customers.
Customers who do not wish to be contacted for research or survey purposes should advise Enerjet's Privacy Office.
5. Limiting Use, Disclosure and Retention of Personal Information Enerjet will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law.
All airlines, including Enerjet, are required by new security laws in the U.S. and other countries to give border control agencies access to passenger data. This means that any information we hold about you and your travel arrangements may be disclosed to customs and immigration authorities of any country in your itinerary.
Your personal information will be retained for as long as necessary to fulfill the purposes for which it was collected.
6. Accuracy When you join enerjet.ca we encourage you to ensure that your personal information is accurate and up to date by visiting our website, clicking on 'View/Update My Profile" and making the necessary changes.
7. Safeguards We protect your personal information using a variety of security safeguards. For example, we use a Secure Socket Layer protocol (SSL), which allows all of your personal information, such as your address or credit card number, to be encrypted as it travels from your computer to Enerjet's booking system over the Internet. Once we receive your personal information, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone.
9. Individual Access You have the right (subject to certain limited exceptions set forth in PIPEDA) to be informed by us of the existence, use, and disclosure of your personal information and have access to that information.
You may access the personal information held in your enerjet.ca profile by clicking on 'View/Update My Profile" on our homepage. If you want access to your personal information on your travel booking through an Enerjet Call Centre, please have your booking reference number or your e-ticket number available to help us access the information. If you have other queries you may contact Enerjet's Privacy Office as indicated under "Accountability."
We take complaints concerning Enerjet's compliance with PIPEDA very seriously. All complaints are investigated.
All text, graphics, interface, photographs, trademarks, logos, artwork and computer code (collectively "Content"), including but not limited to the design, structure, selection, coordination, expression, and arrangement of such Content, contained on this Website is owned, controlled or licensed by or to Enerjet and is protected by copyright and trademark laws, and other intellectual property rights and unfair competition laws. This Website and all Content may not be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website, or other medium for publication or distribution or for any commercial purposes, without Enerjet's express prior written consent. You may use information on Enerjet products and services (such as data sheets, printable PDF files and similar materials) purposely made available by Enerjet for downloading from this Website, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial information purposes and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
Computer records stored in reasonably secure conditions by EnerJet with respect to the Content, the Website and your access to them will be accepted as conclusive evidence of your conduct, communications and dealings with the Content and the Website. Computer records will be deemed to be stored in reasonably secure conditions if systematically recorded on a durable and inalterable medium, including a write-protected disk, tape, CD or DVD or similar medium, or, if upon an alterable medium, upon reasonable proof that such record has not been altered.
This Website may contain links to other independent third-party websites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Enerjet's control, and Enerjet is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgement regarding your interaction with and use of these Linked Sites.
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