Travel Preparation and Airport Information

To help ensure you have a safe and enjoyable experience, before travelling with Enerjet and arriving at the airport, please ensure that you have thoroughly reviewed this section.

ABBREVIATIONS ON ITINERARIES AND BOARDING PASSES

At the airport, plus on your itinerary and boarding pass, you may encounter some abbreviations and the 24-hour method of keeping time.

Enerjet's industry codes:

International Air Transport Association (IATA) code: EG
International Civil Aviation Organization (ICAO) code: ENJ

24-hour clock:

The day runs from midnight to midnight and is divided into 24 hours, numbered 0 to 23.

Here's a table, courtesy of Wikipedia, that outlines the 24-hour clock vs. the 12-hour clock.

If you have questions about abbreviations or the 24-hour method of keeping time at the airport, plus on your itinerary and boarding pass, please ask an Enerjet representative for clarification.

FOREIGN AFFAIRS AND INTERNATIONAL TRADE CANADA

It is recommended, but not required, that Canadians travelling outside of Canada register with Foreign Affairs and International Trade Canada. Registering allows the Government of Canada to better assist you while abroad should unforeseen circumstances arise.

Foreign Affairs and International Trade Canada provides useful information regarding certain destinations, such as important travel advisories.

To register your travel plans, take note of the closest Canadian Embassy or Consulate in your destination, and keep up-to-date on foreign travel advisories visit http://www.voyage.gc.ca/.

IDENTIFICATION REQUIREMENTS

Domestic Travellers:

Government-issued photo identification (ID), such as a driver's license is required. Keep your ID with your boarding pass handy and accessible. You will be required to show it:

  1. At the check-in counter,
  2. At the security screening check point,
  3. At the aircraft boarding gate, and
  4. When entering the aircraft.

International Travellers:

A valid government-issued passport is required. Keep your Passport with your boarding pass handy and accessible. You will be required to show it:

  1. At the check-in counter,
  2. At the security screening check point,
  3. At the aircraft boarding gate,
  4. When entering the aircraft, and
  5. At Customs and Immigration on arrival at your destination.

Note: If you are travelling to a U.S. destination from Canada, some airports in Canada have U.S. pre-Customs and Immigration clearance, where you will be processed by U.S. Customs and Immigration between checking in for your flight and boarding the aircraft.

For information about Canadian passports contact Passport Canada at 1-800-567-6868.

You are responsible for determining the entry requirements for the country you are travelling to. Enerjet cannot accept liability for your failure to be admitted into a destination country, including failure to bring required documentation.

A valid passport is a passport that is valid one (1) week after you return. Be aware that many countries have additional passport or visa requirements. Have your documentation ready well in advance of your trip. For more information, contact Foreign Affairs and International Trade Canada or the consulate/embassy of the country you will be visiting. Most foreign embassies are based in Ottawa, Ontario while consulates are generally found in major Canadian cities.

If you are travelling with children, contact the foreign embassy or consulate in Canada of all the countries you will be visiting to inquire about entry requirements. Immigration authorities in most countries are becoming increasingly vigilant when children are crossing international borders. Whether travelling alone or accompanied by an adult, each child travelling abroad must have a valid passport and may require supporting documentation.

For information regarding re-entry into Canada, consult with these agencies:

Canada Customs and Revenue Agency
www.ccra-adrc.gc.ca
1-800-461-9999

Citizenship and Immigration Canada
www.cic.gc.ca
1-888-242-2100

Canadian Food Inspection Agency
www.inspection.gc.ca
1-800-442-2342

Canada Border Services Agency
www.cbsa.gc.ca

LUGGAGE INFORMATION

Free Luggage Allowance:

 
Checked Bags
Carry-On Baggage
Amount 
1 piece (2nd piece is $10, each direction, payable at check-in)
1 standard article
Weight 
20 kg./44 lb. combined
10 kg. / 22 lb. per bag
Size 
The overall measurement (length + width + height)
of each checked-in piece must be less than 62 inches or 158 cm.
51 cm x 23 cm x 40 cm
20 in x 9 in x 16 in

  • Each piece of checked luggage is subject to search by airport security screeners. Locking luggage may result in the lock(s) being broken by airport security screeners or delayed luggage. Enerjet and airport security screeners will not be responsible for damaged/broken locks or delayed luggage if luggage is checked-in locked.
  • Travellers checking-in luggage are required to have name identification on the luggage.
  • If you are part of a tour group and have luggage transfer service planned at your destination, please see your tour representative near the Enerjet check-in counter for any special luggage labelling instructions.
  • Enerjet requests that all valuables and personal medication (clearly marked with the prescription and pharmacy labels) be removed from checked baggage and placed in carry-on baggage.

Travellers who have purchased a seat for an Infant are invited to check luggage as per Enerjet's luggage allowance policy.

Travellers with an infant who have not purchased a seat for the infant do not receive baggage allowance for the infant, but will be allowed free of charge two (2) extra pieces of checked baggage per infant, which may include a small bag, car seat, stroller or play pen.

Carry-On Luggage:

Each traveller is permitted to carry-on one (1) piece of carry-on baggage and one (1) personal item, as per the list below. All carry-on baggage must meet the weight and size dimensions as noted in the Free Luggage Allowance Table above. Electronic cigarettes are allowed but must remain stowed unused in your carry-on baggage.

Carry-on items include, but are not limited to, any of the following, and count as one piece of carry-on baggage:

  • Any kind of bag or suitcase
  • Briefcases
  • Camera cases (containing more than one (1) camera, film, spare lenses, or additional photographic equipment)
  • Diaper bags
  • Duty-free items
  • Flexible garment bags are accepted if they fit within the dimensions listed above and can be stored in the overhead compartment
  • Laptop computers

Personal items permitted in addition to the one-piece allotment for carry-on baggage can be one of the following items:

  • A camera
  • An umbrella
  • Approved child-restraint device
  • Containers that carry life-sustaining items (e.g., oxygen, medical supplies)
  • Crutches, canes walkers or other mobility aids
  • Food items for on-board consumption, in disposable packages (if on person or in carry-on)
  • Garment bag (e.g., wedding dress)
  • Purses that are 25 cm x 30 cm x 20 cm (10 x 12 x 8 inches) in size or less

Note: If a traveller attempts, at the airport boarding gate, to bring any other items not considered acceptable in addition to the maximum of one (1) pieces of carry-on, they will be asked to return to the check in counter to check their items and return to the gate before the aircraft's scheduled departure.

Special Items Included in the Free Luggage Allowance:

When properly packed and in adherence to the checked luggage allowances, Enerjet will accept select special items as a piece of checked luggage. It is required that all items are packed in hard shell containers specifically designed for shipping. If otherwise packed or the check-in agents feel it is appropriate, item(s) will only be accepted as checked luggage with a limited liability release form (completed during the check-in process). Please note irregular items as defined herein, such as sporting equipment or musical instruments may not be substituted for the free personal baggage allowance (check in and carry on). Also, any unused weight within the irregular items allowance may not be transferred or used toward personal combined baggage allowance (combined check in and carry on),

Fishing Equipment:

  • One (1) fishing rod
  • One (1) reel
  • One (1) tackle box

Fire Arms for Sport Purposes:

  • Absolutely no ammunition is allowed to be checked-in on Enerjet flights
  • Only sport type fire arms are allowed to be checked-in as luggage
  • All required entry permits must be in the possession of the traveller for the country of destination
  • Such firearms must be disassembled and packed in a suitable case

Musical Instruments:

  • All instruments must be appropriately packed as suggested by the manufacturer
  • A limited liability release form may be required to be signed

Golf Clubs: (with restrictions)

Travellers are allowed to check-in one set of golf clubs up to 20 KGs. at no additional cost when departing to/from Canada. Golf clubs and contents of the golf bag over 20 kg. are subject to excess baggage fees both to and from Canada.

  • Must have a protective cover over the golf heads.
  • Maximum 1 golf bag,14 clubs, 12 balls, 1 pair of shoes
  • Up to 20 kg (44 lb. Max)
  • If the golf bag is a tripod type, legs must be taped and customer will be required to sign a limited liability release

Scuba Gear: (with restrictions)

Travellers are allowed to check-in scuba equipment up to 20 KGs. at no additional cost when departing to/from Canada. Scuba equipment and contents of the equipment bag over 20 kg. are subject to excess baggage fees both to and from Canada.

  • Scuba set identified as: one empty tank, a regulator, a pressure gauge, a tank harness, a face mask, one pair a fins, and a snorkel
  • Tank must be empty. Pressure gauge must read zero (0)
  • Tank valve must be set to "open"
  • A limited liability release form may be required to be signed
  • Up to 20 kg (44 lb. Max)

Skis and Snowboards:

  • One set of skis includes boots, skis, and poles
  • One snowboard set includes one snowboard and one pair of boots
  • One set of water skis includes up to one pair of skis (two individual skis)

Mobility Aid Devices:

Enerjet will accept mobility aide devices at no additional charge. Mobility aid devices include:

  • An electric wheelchair,
  • A scooter or manually operated rigid-frame wheelchair,
  • A manually operated folding wheelchair,
  • A walker cane, crutches or braces,
  • Any device that assists the person to communicate better, and
  • Any prosthesis or medical device.

Child Restraint Systems - Acceptable Types:

If you plan to use a child restraint system these are the conditions for acceptance:

  • Restraint systems that are manufactured or sold in Canada must be affixed with a statement of compliance label that states the system has been certified to (CMVSS) 213 or 213.2 and indicate the date of manufacture as being after January 1, 1981.
  • Restraint systems manufactured to American standards between January 1, 1981 and February 25, 1985, must bear the label: "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards" (FMVSS).
    • Those seats manufactured after February 26, 1985 must bear two labels:
      • "This child restraint system conforms to all applicable FMVSS"
      • "CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT" in red lettering

Restraint devices may be used with or without their base, as long as they are properly secured on-board the aircraft and the device meets the standard(s).

A combination child restraint system and booster cushion, when used as a child restraint system, will include an internal five-point harness system. When the internal harness system is installed, all child restraint system labeling requirements must be met to be acceptable for use in an aircraft. Combination systems are certified to CMVSS 213 and 213.2, and must bear this label.

AmSafe Cares (Child Aviation Restraint System)

  • *Is the only FAA-approved harness type child safety device
  • It has been designed for children between 22 and 44 pounds
  • It attaches directly to the back of the airplane seat and augments the aircraft's seat belt. It can be used for all phases of flight: taxi, takeoff, turbulence and landing.
  • To use, the child must be seated in a passenger seat
  • The red loop of the Cares restraint is slid over the seat, behind the tray table of the seat directly behind. The tray table is then closed over the loop.
  • The black shoulder straps of the restraint are placed over the child's shoulders and the airplane seat belt is slid through the connector ends
  • The seat belt is then fastened and the chest clip of the restraint device is snapped shut
    *Ages one (1) to four (4), weighing between twenty-two (22) and forty-four (44) lb. (10-20 kg.) and measuring forty (40) inches (100 cm.) or less in height
  • Bears a label stating "FAA approved in accordance with 14 CFR 21.305 (d), approved for aircraft use only"

Anytime a separate seat is requested and used for an infant travelling in a restraint system, the infant must have an individual boarding pass (usually means purchasing or being assigned a seat). A restraint system may be used on board the aircraft at no charge providing there is a vacant passenger seat available (only for children under 2 years of age). The customer service agent will make the final determination on whether a restraint system can be used at no charge.

Child Restraint Systems - Procedure for Acceptance:

  • Upon check-in, the customer service agent will verify the restraint device is acceptable and that Transport Canada regulations are being adhered to.
  • Anytime a separate seat is used for an infant travelling in a restraint system, the infant must have an individual boarding pass.

Special Items Not Included in the Free Luggage Allowance:

Bicycles:

  • Travellers are allowed to check-in one bicycle at the cost of $40.00 CAD when departing from Canada and $40.00 USD when departing for Canada from International destinations
  • Travellers must:
    • Provide a cover for the bike (box or bike bag),
    • Turn the handle bars so they are parallel with the frame, and
    • Release air from the tires and remove the pedals.
  • Enerjet asks that bicycles be packed in such a manner that prevents leakage to other items in the aircraft's baggage compartment

Surfboards and Windsurfers:

  • Travellers are allowed to check-in one surfboard or windsurfer at the cost of $40.00 CAD when departing from Canada and $40.00 USD when departing for Canada from International destinations
  • Must be less than 3 meters long (9.8 feet)
  • Must have the fin removed and packed appropriately in a custom bag to prevent damage to the board and other baggage.

Pets and Service Animals:

Enerjet welcomes carry-on and checked animals (pets) on domestic flights, but not international.

Carry-on Kennelled Pets

Pet types accepted in the cabin:

  • Cats
  • Dogs
  • Rabbits

Number of pets per traveller, and per kennel: One (1)
Number of kennels accepted per flight: Four (4)
Weight restrictions (kennel + pet combined): 10 kg (22 lb)
Size restrictions (per kennel): 40 cm x 44 cm x 21.5 cm (16 in. L x 17.5 in. W x 8.5 in. H)*
*Kennels may be adjusted to fit within the maximum height available beneath the seat.

Kennel must be:

  • Airline approved
  • Soft-sided
  • Well-ventilated
  • Leak proof
  • Secure

Kennel must not be:

  • Able to allow the animal's head to stick out
  • A duffle bag, gym bag or other type of non-kennel bag
  • Hard-sided

Checked Kennelled Pets

A "Live Animals Handling Declaration" must be completed for a pet travelling in checked baggage. Please be prepared with a contact number, destination address and destination contact number.

Your pet must have room to stand, sit and move naturally in the kennel.

Pet types accepted with checked luggage:

  • Cats
  • Dogs
  • Chinchillas
  • Hedgehogs
  • Guinea pigs
  • Rabbits

Number of kennels accepted per flight: Three (3)*
*Two (2) pets of the same species that reside at the same residence will be permitted to travel in one kennel.
Weight restrictions (kennel + pet combined) 45 kg (Up to 100 lb)
Size restrictions (per kennel): 91 cm x 61 cm x 66 cm (36 in. L x 24 in. W x 26 in H)

Kennel must be:

  • Airline approved
  • Hard sided and have the wheels removed
  • Secure
  • Well ventilated
  • Lined with absorbent material like a towel
  • Secured with the device originally intended by the manufacturer
  • Marked with "LIVE ANIMAL"
  • Marked with directional "this way up" arrows on two sides, and should be marked with your pet's name

Kennel must have:

  • Food and water containers
  • Devices for lifting the kennel
  • A 3/4" protecting rim
  • A solid bottom and roof

Kennel must not:

  • Be collapsible
  • Be made of welded or wire mesh
  • Have a plastic door

Service Animals

Service Animals working in the aid of a passengers with disabilities are welcome on-board. Enerjet will accommodate the traveller and service animal with assigned space for comfort and inflight service. Row 1 - A or F are designated for travellers with disabilities and their service animals. Prior notice of travel to Enerjet Customer Service desk, enables preparation for quality service to our special needs travellers. Each aircraft is equipped with one set of supplemental Braille briefing cards in English and French to aid in the special passenger briefing.

Portable Oxygen Concentrators (POCs)

This service is offered on all flights, including US and charter flights.

Passengers requiring oxygen on board the aircraft are permitted to travel with an approved portable oxygen concentrator (POC).

There is no limit to the number of portable oxygen concentrators allowed on board.

Items Not Accepted:

  • Canoes
  • Dangerous Goods
  • Kayaks

Excess Luggage Fees:

1st checked bag $0, per direction
2nd checked bag $10, per direction
3rd checked bag $40, per direction
4th checked bag $40, per direction
Oversize bag $40, per direction
Overweight bag $40, per direction

Maximum allowable weight per piece of luggage is 32 kg (70lbs). Luggage over 32 kg (70lbs) will not be accepted by Enerjet.

Carriage of excess luggage by Enerjet is subject to weight and space availability.

Forms of Payment for Excess Fees:

Payment types accepted for excess luggage fees:

  • Canada: Canadian cash and major credit card
  • Mexico: U.S. cash

AIRPORT TERMINAL INFORMATION

Airport Terminal Website
Bahías de Huatulco (HUX) Please refer to your flight itinerary.
Calgary (YYC) Please refer to your flight itinerary. www.YYC.com
Cancun (CUN) Please refer to your flight itinerary. www.cancun-airport.com
Edmonton (YEG) Please refer to your flight itinerary. www.FlyEIA.com
Fort McMurray (YMM) Please refer to your flight itinerary. www.flyymm.com
Kelowna Internationall Airport (YLW) Please refer to your flight itinerary. www.kelowna.ca/cm/page68.aspx
Laughlin/Bullhead (IFP) Please refer to your flight itinerary. www.laughlinbullheadintlairport.com
Manzanillo (ZLO) Please refer to your flight itinerary.
Puerto Vallarta (PVR) Please refer to your flight itinerary.
Los Cabos (SJD) Please refer to your flight itinerary.  
Santa Clara (SNU) Please refer to your flight itinerary.  
Regina (YQR) Please refer to your flight itinerary. www.yqr.ca
Saskatoon (YXE) Please refer to your flight itinerary. www.yxe.ca
Toronto - Pearson Airport (YYZ) Please refer to your flight itinerary. www.torontopearson.com
Vancouver (YVR) Please refer to your flight itinerary. www.YVR.com
Victoria (YYJ) Please refer to your flight itinerary. www.victoriaairport.com
Varadero (VRA) Please refer to your flight itinerary. www.varadero-airport.com

Directions:

For directions to and from the airport, use Google Maps. Select "Get Directions," then key in the airport's name and your location.

Coat and Luggage Storage:

If you need to store excess items, such as winter wear if departing to a sun destination from Canada, here are some helpful storage options to make your journey more enjoyable:

Calgary Airport (YYC) Terminal:

  • Tourism Calgary Visitor Information Centre
  • Location: Domestic Arrivals - Baggage claim area, phone: (403) 735-1449

Vancouver Airport (YVR) Main Terminal:

  • CDS Luggage
  • Level 2, Domestic Arrivals (Pre-Security), phone: (604) 303-4519
  • Level 2, International Arrivals (Pre-Security), phone: (604) 303-4500
  • Note: There are no lockers available at Vancouver Airport

CHECK-IN

Ensure you have proper identification.

Domestic Flights:

  • Check-in one (1) hour prior to the flight's scheduled departure

International Flights:

  • Check in- three (3) hours prior to the flight's scheduled departure

Travellers checking-in after the prescribed time may be denied boarding and lose their reservation.

Presently Enerjet does not offer express check-in (e.g., via telephone, self serve airport computer kiosk or online).

Tip: Once you are given your boarding pass at check-in, keep it and your identification ready. In most cases, you will need it three (3) more times for domestic flights:

  1. At the security check point,
  2. At the gate to board the aircraft, and
  3. Entering the aircraft.

If you are travelling to an international destination, you will need your flight information from your boarding pass and passport for Customs and Immigration on arrival at the flight's destination airport. In-flight you will be given a blank Customs and Immigration form for the country that you will be entering. You will need to complete this form in-flight and have it ready for presentation to Customs and Immigration on arrival with your flight information and passport.

If you are travelling to the United States, at some major Canadian airports there is pre-U.S. Customs and Immigration clearance between check-in and the security checkpoint. At this stage you will need your boarding pass and passport, plus a completed U.S. Customs and Immigration declaration form. Blank U.S. declaration forms are available at the check-in area.

SEAT SELECTION

For most flights, we use festival seating or seat selection is assigned at airport check-in. On select flights, where travellers book through a tour operator, seat selection may be available in advance by contacting your tour operator.

AIRPORT SECURITY

Before boarding an Enerjet flight you will be required to go through airport security screening. Before packing your luggage it is important to familiarize yourself with the Canadian Transport Security Authority's (CATSA) website to avoid packing prohibited items in your luggage and then having these items confiscated by security.

Airport Security Tips:

  • Review CATSA's website before packing your luggage to avoid prohibited items
  • Proceed through security no later than one hour before the flight's scheduled departure after you have checked-in. Allow extra time during public school, provincial and national holidays.
  • Have your boarding pass and identification ready to show an airport security representative
  • Remove any metal objects (e.g., change in your pockets, jewelry, watches) on your person and put them in a safe place within your carry-on luggage
  • Be prepared to take off your shoes, jacket, hat and belt if asked
  • Be prepared to take out your lap top computer from its carrying case if asked
  • If you have camera film, please advise a security representative as some screening techniques may damage the film

Confiscated Items:

If security identifies an object not suitable for air travel, it will be confiscated or in most cases you will have an option to mail it back to yourself or store it for your return if it's your home airport.

Most major airports have a mail it back program where you can courier an item to yourself. A security representative can direct you to this area in the airport terminal. It is usually a self-serve counter set up near the security checkpoint.

If an item is deemed not suitable for travel by security at your home airport where you will be returning, there are often storage services at major airport terminals where you can store and re-claim an item on your return. See the section AIRPORT TERMINAL INFORMATION for Coat and Luggage Storage options.

BOARDING

The flight's scheduled boarding time will be outlined on your boarding pass acquired at check-in. Ensure you have your boarding pass and identification ready.

Boarding will commence with pre-boarding for travellers:

  • With small children,
  • With special needs, and
  • Who are seated in the over-wing emergency exit row(s).

Once pre-boarding is completed, general boarding will commence.

Note: Enerjet reserves the right to refuse boarding to:

  • Travellers who appear to be under the influence of drugs (including alcohol),
  • Those behaving in a manner which may cause distress, strife, damage or injury to other travellers or crew, and
  • Travellers who neglect personal hygiene.

Tip: To expedite boarding, if you are using a passport as photo identification, please have it open to the photo page when presenting it to the gate agent.

SPECIAL NEEDS TRAVELLERS

Unaccompanied Minors (UM)

Unaccompanied minor (UM) service is offered on all non-stop flights, with the exception of charter and international flights, for $80 per direction.

An unaccompanied minor is considered a child who is five (5) years of age or older but has not had their twelfth (12) birthday. Children who are not yet five (5) years of age are only carried when accompanied by an adult. If requested, children over the age of twelve (12) may travel as an unaccompanied minor.

A child under the age of twelve (12) travelling with an adult, who is not seat assigned with or in the vicinity of the adult, will be treated as an unaccompanied minor on board the aircraft. In this scenario, paperwork is not required.

  • At the point of departure, the guardian will fill out proper forms and the guardian(s) meeting the child must show photo identification to prove they are the designated guardian(s) and a signature(s) must be obtained on the form.
  • From the time the child boards until either an agent meets the child or the guardian(s) with identification meet the child, the flight attendants are completely responsible for the child en route.
  • If there is a discrepancy between the receiver's name and the name on the UM form, the flight attendant or company representative will not release the child from their care until verbal authorization is received from the person who released the child into Enerjet's care.
  • During delays or cancellations, the child will be turned over to a customer service agent to relinquish the flight attendants' responsibility.
  • Unaccompanied minors cannot be seated in an emergency exit row or bulkhead aisle seats (C and D).
  • The unaccompanied minor MUST wear the UM form and make sure it is easily visible from the time Enerjet accepts them for travel until they are released into the care of a guardian at the final destination.

Infants - General Information

Any child under the age of two (2) years will be considered an infant. An infant must be accompanied by a person twelve (12) years of age or older. If an infant turns two (2) years old while in transit, they may travel for no charge on the return flight if their birthday is within thirty (30) days of finishing their trip. The child must occupy a seat of his own.

An adult is permitted to travel with two (2) child restraint devices, one for a toddler (over two years of age) and one for an infant. If the adult has purchased an additional seat or there is one available and they have an approved child restraint device, it may be used. If a seat has been purchased, a boarding pass will be issued.

Infants must be held in either the accompanying adult's arms or secured in an approved restraint device (if present) for taxi, takeoff and landing and any other time the seat belt sign is illuminated. When held in the adult's arms, the seat belt must only be fastened around the adult. Should the oxygen masks deploy, the adult must don their own mask first and then don the mask on the infant.

Infant and Child Restraint Devices

Refer to the section Child Restraint Systems - Acceptable Types.

USA TRAVEL

Prior to any travel to the USA, we advise that you refer to the TSA's website or the CATSA website at (TSA) www.tsa.gov (CATSA) www.catsa-acsta.gc.ca.