Travel Preparation And Airport Information

To help ensure you have a safe and enjoyable experience, before travelling with Enerjet and arriving at the airport, please ensure that you have thoroughly reviewed this section.

LUGGAGE INFORMATION

Free Luggage Allowance:

 
Checked Bags
Carry-On Baggage
Amount 
1 piece (2nd piece is $10, each direction, payable at check-in)
1 standard article
Weight 
20 kg./44 lb. combined
10 kg. / 22 lb. per bag
Size 
The overall measurement (length + width + height)
of each checked-in piece must be less than 62 inches or 158 cm.
51 cm x 23 cm x 40 cm
20 in x 9 in x 16 in

Travellers who have purchased a seat for an Infant are invited to check luggage as per Enerjet's luggage allowance policy.

Travellers with an infant who have not purchased a seat for the infant do not receive baggage allowance for the infant, but will be allowed free of charge two (2) extra pieces of checked baggage per infant, which may include a small bag, car seat, stroller or play pen.

Carry-On Luggage:

Each traveller is permitted to carry-on one (1) piece of carry-on baggage and one (1) personal item, as per the list below. All carry-on baggage must meet the weight and size dimensions as noted in the Free Luggage Allowance Table above. Electronic cigarettes are allowed but must remain stowed unused in your carry-on baggage.

Carry-on items include, but are not limited to, any of the following, and count as one piece of carry-on baggage:

Personal items permitted in addition to the one-piece allotment for carry-on baggage can be one of the following items:

Note: If a traveller attempts, at the airport boarding gate, to bring any other items not considered acceptable in addition to the maximum of one (1) pieces of carry-on, they will be asked to return to the check in counter to check their items and return to the gate before the aircraft's scheduled departure.

Special Items Included in the Free Luggage Allowance:

When properly packed and in adherence to the checked luggage allowances, Enerjet will accept select special items as a piece of checked luggage. It is required that all items are packed in hard shell containers specifically designed for shipping. If otherwise packed or the check-in agents feel it is appropriate, item(s) will only be accepted as checked luggage with a limited liability release form (completed during the check-in process). Please note irregular items as defined herein, such as sporting equipment or musical instruments may not be substituted for the free personal baggage allowance (check in and carry on). Also, any unused weight within the irregular items allowance may not be transferred or used toward personal combined baggage allowance (combined check in and carry on),

Fishing Equipment:

Fire Arms for Sport Purposes:

Musical Instruments:

Golf Clubs: (with restrictions)

Travellers are allowed to check-in one set of golf clubs up to 20 KGs. at no additional cost when departing to/from Canada. Golf clubs and contents of the golf bag over 20 kg. are subject to excess baggage fees both to and from Canada.

Scuba Gear: (with restrictions)

Travellers are allowed to check-in scuba equipment up to 20 KGs. at no additional cost when departing to/from Canada. Scuba equipment and contents of the equipment bag over 20 kg. are subject to excess baggage fees both to and from Canada.

Skis and Snowboards:

Mobility Aid Devices:

Enerjet will accept mobility aide devices at no additional charge. Mobility aid devices include:

Child Restraint Systems - Acceptable Types:

If you plan to use a child restraint system these are the conditions for acceptance:

Restraint devices may be used with or without their base, as long as they are properly secured on-board the aircraft and the device meets the standard(s).

A combination child restraint system and booster cushion, when used as a child restraint system, will include an internal five-point harness system. When the internal harness system is installed, all child restraint system labeling requirements must be met to be acceptable for use in an aircraft. Combination systems are certified to CMVSS 213 and 213.2, and must bear this label.

AmSafe Cares (Child Aviation Restraint System)

Anytime a separate seat is requested and used for an infant travelling in a restraint system, the infant must have an individual boarding pass (usually means purchasing or being assigned a seat). A restraint system may be used on board the aircraft at no charge providing there is a vacant passenger seat available (only for children under 2 years of age). The customer service agent will make the final determination on whether a restraint system can be used at no charge.

Child Restraint Systems - Procedure for Acceptance:

Special Items Not Included in the Free Luggage Allowance:

Bicycles:

Surfboards and Windsurfers:

Pets and Service Animals:

Enerjet welcomes carry-on and checked animals (pets) on domestic flights, but not international.

Carry-on Kennelled Pets

Pet types accepted in the cabin:

Number of pets per traveller, and per kennel: One (1)
Number of kennels accepted per flight: Four (4)
Weight restrictions (kennel + pet combined): 10 kg (22 lb)
Size restrictions (per kennel): 40 cm x 44 cm x 21.5 cm (16 in. L x 17.5 in. W x 8.5 in. H)*
*Kennels may be adjusted to fit within the maximum height available beneath the seat.

Kennel must be:

Kennel must not be:

Checked Kennelled Pets

A "Live Animals Handling Declaration" must be completed for a pet travelling in checked baggage. Please be prepared with a contact number, destination address and destination contact number.

Your pet must have room to stand, sit and move naturally in the kennel.

Pet types accepted with checked luggage:

Number of kennels accepted per flight: Three (3)*
*Two (2) pets of the same species that reside at the same residence will be permitted to travel in one kennel.
Weight restrictions (kennel + pet combined) 45 kg (Up to 100 lb)
Size restrictions (per kennel): 91 cm x 61 cm x 66 cm (36 in. L x 24 in. W x 26 in H)

Kennel must be:

Kennel must have:

Kennel must not:

Service Animals

Service Animals working in the aid of a passengers with disabilities are welcome on-board. Enerjet will accommodate the traveller and service animal with assigned space for comfort and inflight service. Row 1 - A or F are designated for travellers with disabilities and their service animals. Prior notice of travel to Enerjet Customer Service desk, enables preparation for quality service to our special needs travellers. Each aircraft is equipped with one set of supplemental Braille briefing cards in English and French to aid in the special passenger briefing.

Portable Oxygen Concentrators (POCs)

This service is offered on all flights, including US and charter flights.

Passengers requiring oxygen on board the aircraft are permitted to travel with an approved portable oxygen concentrator (POC).

There is no limit to the number of portable oxygen concentrators allowed on board.

Items Not Accepted:

Excess Luggage Fees:

1st checked bag $0, per direction
2nd checked bag $10, per direction
3rd checked bag $40, per direction
4th checked bag $40, per direction
Oversize bag $40, per direction
Overweight bag $40, per direction

Maximum allowable weight per piece of luggage is 32 kg (70lbs). Luggage over 32 kg (70lbs) will not be accepted by Enerjet.

Carriage of excess luggage by Enerjet is subject to weight and space availability.

Forms of Payment for Excess Fees:

Payment types accepted for excess luggage fees: