Travel Preparation And Airport Information

To help ensure you have a safe and enjoyable experience, before travelling with Enerjet and arriving at the airport, please ensure that you have thoroughly reviewed this section.

LUGGAGE INFORMATION

Free Luggage Allowance:

• Each piece of checked luggage is subject to search by airport security screeners. Locking luggage may result in the lock(s) being broken by airport security screeners or delayed luggage. Enerjet and airport security screeners will not be responsible for damaged/broken locks or delayed luggage if luggage is checked-in locked.
• Travellers checking-in luggage are required to have name identification on the luggage. Name labels will be available at Enerjet check-in counters.
• If you are part of a tour group and have luggage transfer service planned at your destination, please see your tour representative near the Enerjet check-in counter for any special luggage labelling instructions.
• Enerjet requests that all valuables and personal medication (clearly marked with the prescription and pharmacy labels) be removed from checked baggage and placed in carry-on baggage.

Travellers who have purchased a seat for an Infant are invited to check luggage as per Enerjet's luggage allowance policy.

Travellers with an infant who have not purchased a seat for the infant do not receive baggage allowance for the infant, but will be allowed free of charge two (2) extra pieces of checked baggage per infant which may include a small bag, car seat, stroller or play pen.

Carry-On Luggage:

Each traveller is permitted to carry-on one (1) piece of carry-on baggage and one (1) personal item, as per the list below. All carry-on baggage must meet the weight and size dimensions as noted in the Free Luggage Allowance Table above.

Carry-on items include, but are not limited to, any of the following, and count as one piece of carry-on baggage:

• Any kind of bag or suitcase
• Briefcases
• Camera cases (containing more than one (1) camera, film, spare lenses, or additional photographic equipment)
• Diaper bags
• Duty-free items
• Flexible garment bags are accepted if they fit within the dimensions listed above and can be stored in the overhead compartment
• Laptop computers

Personal items permitted in addition to the one-piece allotment for carry-on baggage can be one of the following items:

• A camera
• An umbrella
• Approved child-restraint device
• Containers that carry life-sustaining items (e.g., oxygen, medical supplies)
• Crutches, canes walkers or other mobility aids
• Food items for on-board consumption, in disposable packages (if on person or in carry-on)
• Garment bag (e.g. wedding dress)
• Purses that are 25 cm x 30 cm x 20 cm (10 x 12 x 8 inches) in size or less;

Note: If a traveller attempts, at the airport boarding gate, to bring any other items not considered acceptable in addition to the maximum of one (1) pieces of carry-on, they will be asked to return to the check in counter to check their items and return to the gate before the aircraft's scheduled departure.

Special Items Included in the Free Luggage Allowance:

When properly packed and in adherence to the checked luggage allowances, Enerjet will accept the select special items as a piece of checked luggage. It is required that all items are packed in hard shell containers specifically designed for shipping. If otherwise packed or the check-in agents feel it is appropriate, item(s) will only be accepted as checked luggage with a limited liability release form (completed during the check-in process). Please note irregular items as defined herein, such as sporting equipment or musical instruments may not be substituted for the free personal baggage allowance (check in and carry on). Also, any unused weight within the irregular items allowance may not be transferred or used toward personal combined baggage allowance (combined check in and carry on),

Fishing Equipment:

• One (1) fishing rod
• One (1) reel
• One (1) tackle box

Fire Arms for Sport Purposes:

• Absolutely no ammunition is allowed to be checked-in on Enerjet flights
• Only sport type fire arm is allowed to be checked-in as luggage
• All required entry permits must be in the possession of the traveller for the country of destination
• Such firearms must be disassembled and packed in a suitable case

Musical Instruments:

• All instruments must be appropriately packed as suggested by the manufacturer
• A limited liability release form may be required to be signed

Golf Clubs: (with restrictions)

Travellers are allowed to check-in one set of golf clubs up to 20 KGs. at no additional cost when departing to/from Canada. Golf clubs and contents of the golf bag over 20 kg. are subject to excess baggage fees both to and from Canada.

• Must have a protective cover over the golf heads.
• Maximum 1 golf bag,14 clubs, 12 balls, 1 pair of shoes
• Up to 20 kg (44 lb. Max)
• If the golf bag is a tripod type, legs must be taped and customer will be required to sign a limited liability release

Scuba Gear: (with restrictions)

Travellers are allowed to check-in scuba equipment up to 20 KGs. at no additional cost when departing to/from Canada. Scuba equipment and contents of the equipment bag over 20 kg. are subject to excess baggage fees both to and from Canada.

• Scuba set identified as: one empty tank, a regulator, a pressure gauge, a tank harness, a face mask, one pair a fins, and a snorkel
• Tank must be empty. Pressure gauge must read zero (0)
• Tank valve must be set to "open"
• A limited liability release form may be required to be signed
• Up to 20 kg (44 lb. Max)

Skis and Snowboards:

• One set of skis includes boots, skis, and poles
• One snowboard set includes one snowboard and one pair of boots
• One set of water skis includes up to one pair of skis (two individual skis)

Mobility Aid Devices:

Enerjet will accept mobility aide devices at no additional charge. Mobility aid devices include:

• An electric wheelchair,
• A scooter or manually operated rigid-frame wheelchair,
• A manually operated folding wheelchair,
• A walker cane, crutches or braces,
• Any device that assists the person to communicate better, and
• Any prosthesis or medical device.

Child Restraint Systems - Acceptable Types:

If you plan to use a child restraint system these are the conditions for acceptance:

• Restraint systems that are manufactured or sold in Canada must be affixed with a statement of compliance label that states the system has been certified to (CMVSS) 213 or 213.2 and indicate the date of manufacture as being after January 1, 1981.
• Restraint systems manufactured to American standards between January 1, 1981 and February 25, 1985, must bear the label: "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards" (FMVSS).
  • Those seats manufactured after February 26, 1985 must bear two labels:
    • "This child restraint system conforms to all applicable FMVSS"
    • "CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT" in red lettering

Restraint devices may be used with or without their base, as long as they are properly secured on-board the aircraft and the device meets the standard(s).

A combination child restraint system and booster cushion, when used as a child restraint system, will include an internal five-point harness system. When the internal harness system is installed, all child restraint system labeling requirements must be met to be acceptable for use in an aircraft. Combination systems are certified to CMVSS 213 and 213.2, and must bear this label.

AmSafe Cares (Child Aviation Restraint System)

• *Is the only FAA-approved harness type child safety device
• It has been designed for children between 22 and 44 pounds
• It attaches directly to the back of the airplane seat and augments the aircraft's seat belt. It can be used for all phases of flight: taxi, takeoff, turbulence and landing.
• To use, the child must be seated in a passenger seat
• The red loop of the Cares restraint is slid over the seat, behind the tray table of the seat directly behind. The tray table is then closed over the loop.
• The black shoulder straps of the restraint are placed over the child's shoulders and the airplane seat belt is slid through the connector ends
• The seat belt is then fastened and the chest clip of the restraint device is snapped shut
  *Ages one (1) to four (4), weighing between twenty-two (22) and forty-four (44) lb. (10-20 kg.) and measuring forty (40) inches (100 cm.) or less in height
• Bears a label stating "FAA approved in accordance with 14 CFR 21.305 (d), approved for aircraft use only"

Anytime a separate seat is requested and used for an infant travelling in a restraint system, the infant must have an individual boarding pass (usually means purchasing or being assigned a seat). A restraint system may be used on board the aircraft at no charge providing there is a vacant passenger seat available (only for children under 2 years of age). The customer service agent will make the final determination on whether a restraint system can be used at no charge.

Child Restraint Systems - Procedure for Acceptance:

• Upon check-in, the customer service agent will verify the restraint device is acceptable and that Transport Canada regulations are being adhered to.
• Anytime a separate seat is used for an infant travelling in a restraint system, the infant must have an individual boarding pass.

Special Items Not Included in the Free Luggage Allowance:

Bicycles:

• Travellers are allowed to check-in one bicycle at the cost of $40.00 CAD when departing from Canada and $40.00 USD when departing for Canada from International destinations
• Travellers must:
  • Provide a cover for the bike (box or bike bag),
  • Turn the handle bars so they are parallel with the frame, and
  • Release air from the tires and remove the pedals.
• Enerjet asks that bicycles be packed in such a manner that prevents leakage to other items in the aircraft's baggage compartment

Surfboards and Windsurfers:

• Travellers are allowed to check-in one surfboard or windsurfer at the cost of $40.00 CAD when departing from Canada and $40.00 USD when departing for Canada from International destinations
• Must be less than 3 meters long (9.8 feet)
• Must have the fin removed and packed appropriately in a custom bag to prevent damage to the board and other baggage.

Pets and Service Animals:

Enerjet does not permit animals(pets) in the cabin of the aircraft with the exception of Service Animals which are allowed on board working in the aid of a passengers with disabilities. Enerjet will accommodate the traveler and the service animal with assigned space for comfort and inflight service . Row 1 - A or F are designated for travelers with disabilities and their service animals. Prior notice of travel to Enerjet Customer Service desk, enables preparation for quality service to our special needs travelers. Each aircraft is equipped with one set of supplemental Braille briefing cards in English and French to aid in the special passenger briefing.

Portable Oxygen Concentrators (POCs)

This service is offered on all flights, including US and charter flights.

Passengers requiring oxygen on board the aircraft are permitted to travel with an approved portable oxygen concentrator (POC).

There is no limit to the number of portable oxygen concentrators allowed on board.

Items Not Accepted:

• Canoes
• Dangerous Goods
• Kayaks
• Live animals

Excess Weight Fees:

When the total weight of checked luggage exceeds 20 kg, an excess baggage charge will apply. Excess pieces of luggage are also subject to the excess baggage charge.

Maximum allowable weight per piece of luggage is 32 kg (70lbs). Luggage over 32 kg (70lbs) will not be accepted by Enerjet.

Carriage of excess luggage by Enerjet is subject to weight and space availability.

Forms of Payment for Excess Weight Fees:

Payment types accepted for excess luggage fees:

• Canada: Canadian cash and major credit card
• Mexico: U.S. cash