Travel Preparation and Airport Information

Sections Index

To help ensure you have a safe and enjoyable experience, before travelling with Enerjet and arriving at the airport, please ensure that you have thoroughly reviewed this section.

ABBREVIATIONS ON ITINERARIES AND BOARDING PASSES

At the airport, plus on your itinerary and boarding pass, you may encounter some abbreviations and the 24-hour method of keeping time.

Enerjet's industry codes:

International Air Transport Association (IATA) code: EG
International Civil Aviation Organization (ICAO) code: ENJ

24-hour clock:

The day runs from midnight to midnight and is divided into 24 hours, numbered 0 to 23.

Here's a table, courtesy of Wikipedia, that outlines the 24-hour clock vs. the 12-hour clock.

If you have questions about abbreviations or the 24-hour method of keeping time at the airport, plus on your itinerary and boarding pass, please ask an Enerjet representative for clarification.

FOREIGN AFFAIRS AND INTERNATIONAL TRADE CANADA

It is recommended, but not required, that Canadians travelling outside of Canada register with Foreign Affairs and International Trade Canada. Registering allows the Government of Canada to better assist you while abroad should unforeseen circumstances arise.

Foreign Affairs and International Trade Canada provides useful information regarding certain destinations, such as important travel advisories.

To register your travel plans, take note of the closest Canadian Embassy or Consulate in your destination, and keep up-to-date on foreign travel advisories visit http://www.voyage.gc.ca/.

IDENTIFICATION REQUIREMENTS

Domestic Travellers:

Government-issued photo identification (ID), such as a driver's license is required. Keep your ID with your boarding pass handy and accessible. You will be required to show it:

  1. At the check-in counter,
  2. At the security screening check point,
  3. At the aircraft boarding gate, and
  4. When entering the aircraft.

International Travellers:

A valid government-issued passport is required. Keep your Passport with your boarding pass handy and accessible. You will be required to show it:

  1. At the check-in counter,
  2. At the security screening check point,
  3. At the aircraft boarding gate,
  4. When entering the aircraft, and
  5. At Customs and Immigration on arrival at your destination.

Note: If you are travelling to a U.S. destination from Canada, some airports in Canada have U.S. pre-Customs and Immigration clearance, where you will be processed by U.S. Customs and Immigration between checking in for your flight and boarding the aircraft.

For information about Canadian passports contact Passport Canada at 1-800-567-6868.

You are responsible for determining the entry requirements for the country you are travelling to. Enerjet cannot accept liability for your failure to be admitted into a destination country, including failure to bring required documentation.

A valid passport is a passport that is valid one (1) week after you return. Be aware that many countries have additional passport or visa requirements. Have your documentation ready well in advance of your trip. For more information, contact Foreign Affairs and International Trade Canada or the consulate/embassy of the country you will be visiting. Most foreign embassies are based in Ottawa, Ontario while consulates are generally found in major Canadian cities.

If you are travelling with children, contact the foreign embassy or consulate in Canada of all the countries you will be visiting to inquire about entry requirements. Immigration authorities in most countries are becoming increasingly vigilant when children are crossing international borders. Whether travelling alone or accompanied by an adult, each child travelling abroad must have a valid passport and may require supporting documentation.

For information regarding re-entry into Canada, consult with these agencies:

Canada Customs and Revenue Agency
www.ccra-adrc.gc.ca
1-800-461-9999

Citizenship and Immigration Canada
www.cic.gc.ca
1-888-242-2100

Canadian Food Inspection Agency
www.inspection.gc.ca
1-800-442-2342

LUGGAGE INFORMATION

Free Luggage Allowance:

 
Checked Bags
Carry-On Baggage
Amount 
1 piece (2nd piece is $10, each direction, payable at check-in)
1 standard article
Weight 
20 kg./44 lb. combined
5.89 kg./13 lb. per bag
Size 
The overall measurement of each checked-in piece
(length width height) must be less than 62 in (158 cm)
55 cm. x 23 cm. x 40 cm.
24 in. x 12 in. x 16 in.

Travellers who have purchased a seat for an Infant are invited to check luggage as per Enerjet's luggage allowance policy.

Travellers with an infant who have not purchased a seat for the infant do not receive baggage allowance for the infant, but will be allowed free of charge two (2) extra pieces of checked baggage per infant, which may include a small bag, car seat, stroller or play pen.

Carry-On Luggage:

Each traveller is permitted to carry-on one (1) piece of carry-on baggage and one (1) personal item, as per the list below. All carry-on baggage must meet the weight and size dimensions as noted in the Free Luggage Allowance Table above.

Carry-on items include, but are not limited to, any of the following, and count as one piece of carry-on baggage:

Personal items permitted in addition to the one-piece allotment for carry-on baggage can be one of the following items:

Note: If a traveller attempts, at the airport boarding gate, to bring any other items not considered acceptable in addition to the maximum of one (1) pieces of carry-on, they will be asked to return to the check in counter to check their items and return to the gate before the aircraft's scheduled departure.

Special Items Included in the Free Luggage Allowance:

When properly packed and in adherence to the checked luggage allowances, Enerjet will accept select special items as a piece of checked luggage. It is required that all items are packed in hard shell containers specifically designed for shipping. If otherwise packed or the check-in agents feel it is appropriate, item(s) will only be accepted as checked luggage with a limited liability release form (completed during the check-in process). Please note irregular items as defined herein, such as sporting equipment or musical instruments may not be substituted for the free personal baggage allowance (check in and carry on). Also, any unused weight within the irregular items allowance may not be transferred or used toward personal combined baggage allowance (combined check in and carry on),

Fishing Equipment:

Fire Arms for Sport Purposes:

Musical Instruments:

Golf Clubs: (with restrictions)

Travellers are allowed to check-in one set of golf clubs up to 20 KGs. at no additional cost when departing to/from Canada. Golf clubs and contents of the golf bag over 20 kg. are subject to excess baggage fees both to and from Canada.

Scuba Gear: (with restrictions)

Travellers are allowed to check-in scuba equipment up to 20 KGs. at no additional cost when departing to/from Canada. Scuba equipment and contents of the equipment bag over 20 kg. are subject to excess baggage fees both to and from Canada.

Skis and Snowboards:

Mobility Aid Devices:

Enerjet will accept mobility aide devices at no additional charge. Mobility aid devices include:

Child Restraint Systems - Acceptable Types:

If you plan to use a child restraint system these are the conditions for acceptance:

Restraint devices may be used with or without their base, as long as they are properly secured on-board the aircraft and the device meets the standard(s).

A combination child restraint system and booster cushion, when used as a child restraint system, will include an internal five-point harness system. When the internal harness system is installed, all child restraint system labeling requirements must be met to be acceptable for use in an aircraft. Combination systems are certified to CMVSS 213 and 213.2, and must bear this label.

AmSafe Cares (Child Aviation Restraint System)

Anytime a separate seat is requested and used for an infant travelling in a restraint system, the infant must have an individual boarding pass (usually means purchasing or being assigned a seat). A restraint system may be used on board the aircraft at no charge providing there is a vacant passenger seat available (only for children under 2 years of age). The customer service agent will make the final determination on whether a restraint system can be used at no charge.

Child Restraint Systems - Procedure for Acceptance:

Special Items Not Included in the Free Luggage Allowance:

Bicycles:

Surfboards and Windsurfers:

Pets and Service Animals:

Enerjet does not permit animals(pets) in the cabin of the aircraft with the exception of Service Animals which are allowed on board working in the aid of a passengers with disabilities. Enerjet will accommodate the traveller and the service animal with assigned space for comfort and inflight service . Row 1 - A or F are designated for travellers with disabilities and their service animals. Prior notice of travel to Enerjet Customer Service desk, enables preparation for quality service to our special needs travellers. Each aircraft is equipped with one set of supplemental Braille briefing cards in English and French to aid in the special passenger briefing.

Portable Oxygen Concentrators (POCs)

This service is offered on all flights, including US and charter flights.

Passengers requiring oxygen on board the aircraft are permitted to travel with an approved portable oxygen concentrator (POC).

There is no limit to the number of portable oxygen concentrators allowed on board.

Items Not Accepted:

Excess Luggage Fees:

1st checked bag $0, per direction
2nd checked bag $10, per direction
3rd checked bag $40, per direction
4th checked bag $40, per direction
Oversize bag $40, per direction
Overweight bag $40, per direction

Maximum allowable weight per piece of luggage is 32 kg (70lbs). Luggage over 32 kg (70lbs) will not be accepted by Enerjet.

Carriage of excess luggage by Enerjet is subject to weight and space availability.

Forms of Payment for Excess Fees:

Payment types accepted for excess luggage fees:

AIRPORT TERMINAL INFORMATION

Airport Terminal Website Telephone
Calgary (YYC) Concourse D www.YYC.com (403) 735-1200
Edmonton (YEG)   www.FlyEIA.com (800) 268-7134
Fort McMurray (YMM)   www.FortMcMurrayAirport.com (780) 790-3900
Laughlin/Bullhead (IFP) www.laughlinbullheadintlairport.com (928) 754-213
Toronto - Pearson Airport (YYZ) Terminal 3 www.GTAA.com 1-866-207-1690
Vancouver (YVR) Main Terminal www.YVR.com (604) 207-7077

Directions:

For directions to and from the airport, use Google Maps. Select "Get Directions," then key in the airport's name and your location.

Coat and Luggage Storage:

If you need to store excess items, such as winter wear if departing to a sun destination from Canada, here are some helpful storage options to make your journey more enjoyable:

Calgary Airport (YYC) Terminal:

Vancouver Airport (YVR) Main Terminal:

CHECK-IN

Ensure you have proper identification.

Domestic Flights:

International Flights:

Travellers checking-in after the prescribed time may be denied boarding and lose their reservation.

Presently Enerjet does not offer express check-in (e.g., via telephone, self serve airport computer kiosk or online).

Tip: Once you are given your boarding pass at check-in, keep it and your identification ready. In most cases, you will need it three (3) more times for domestic flights:

  1. At the security check point,
  2. At the gate to board the aircraft, and
  3. Entering the aircraft.

If you are travelling to an international destination, you will need your flight information from your boarding pass and passport for Customs and Immigration on arrival at the flight's destination airport. In-flight you will be given a blank Customs and Immigration form for the country that you will be entering. You will need to complete this form in-flight and have it ready for presentation to Customs and Immigration on arrival with your flight information and passport.

If you are travelling to the United States, at some major Canadian airports there is pre-U.S. Customs and Immigration clearance between check-in and the security checkpoint. At this stage you will need your boarding pass and passport, plus a completed U.S. Customs and Immigration declaration form. Blank U.S. declaration forms are available at the check-in area.

SEAT SELECTION

For most flights, we use festival seating or seat selection is assigned at airport check-in. On select flights, where travellers book through a tour operator, seat selection may be available in advance by contacting your tour operator.

AIRPORT SECURITY

Before boarding an Enerjet flight you will be required to go through airport security screening. Before packing your luggage it is important to familiarize yourself with the Canadian Transport Security Authority's (CATSA) website to avoid packing prohibited items in your luggage and then having these items confiscated by security.

Airport Security Tips:

Confiscated Items:

If security identifies an object not suitable for air travel, it will be confiscated or in most cases you will have an option to mail it back to yourself or store it for your return if it's your home airport.

Most major airports have a mail it back program where you can courier an item to yourself. A security representative can direct you to this area in the airport terminal. It is usually a self-serve counter set up near the security checkpoint.

If an item is deemed not suitable for travel by security at your home airport where you will be returning, there are often storage services at major airport terminals where you can store and re-claim an item on your return. See the section AIRPORT TERMINAL INFORMATION for Coat and Luggage Storage options.

BOARDING

The flight's scheduled boarding time will be outlined on your boarding pass acquired at check-in. Ensure you have your boarding pass and identification ready.

Boarding will commence with pre-boarding for travellers:

Once pre-boarding is completed, general boarding will commence.

Note: Enerjet reserves the right to refuse boarding to:

Tip: To expedite boarding, if you are using a passport as photo identification, please have it open to the photo page when presenting it to the gate agent.

SPECIAL NEEDS TRAVELLERS

Unaccompanied Minors (UM)

Unaccompanied minor (UM) service is offered on all non-stop flights, with the exception of charter and international flights, for $80 per direction.

An unaccompanied minor is considered a child who is five (5) years of age or older but has not had their twelfth (12) birthday. Children who are not yet five (5) years of age are only carried when accompanied by an adult. If requested, children over the age of twelve (12) may travel as an unaccompanied minor.

A child under the age of twelve (12) travelling with an adult, who is not seat assigned with or in the vicinity of the adult, will be treated as an unaccompanied minor on board the aircraft. In this scenario, paperwork is not required.

Infants - General Information

Any child under the age of two (2) years will be considered an infant. An infant must be accompanied by a person twelve (12) years of age or older. If an infant turns two (2) years old while in transit, they may travel for no charge on the return flight if their birthday is within thirty (30) days of finishing their trip. The child must occupy a seat of his own.

An adult is permitted to travel with two (2) child restraint devices, one for a toddler (over two years of age) and one for an infant. If the adult has purchased an additional seat or there is one available and they have an approved child restraint device, it may be used. If a seat has been purchased, a boarding pass will be issued.

Infants must be held in either the accompanying adult's arms or secured in an approved restraint device (if present) for taxi, takeoff and landing and any other time the seat belt sign is illuminated. When held in the adult's arms, the seat belt must only be fastened around the adult. Should the oxygen masks deploy, the adult must don their own mask first and then don the mask on the infant.

Infant and Child Restraint Devices

Refer to the section Child Restraint Systems - Acceptable Types.

USA TRAVEL

Prior to any travel to the USA, we advise that you refer to the TSA's website or the CATSA website at (TSA) www.tsa.gov (CATSA) www.catsa-acsta.gc.ca.