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Enerjet Charter Client Feedback

APRIL 2013

"After taking two employee recognition trips with major airlines over the last two years we decided to use Enerjet for our 2013 trip. It was a great experience for our staff of five years and greater and their significant others to be on the same flight together. The Enerjet staff and crew were very professional and were more than accommodating when it came to planning our flight. They helped to make the flight very entertaining. We look forward to flying with Enerjet on our next trip in 2014!"

JULY 2012

"We are very pleased to report that the 3rd Annual Capital One Ultimate Charity Golf Challenge, presented by Assurant Solutions was an overwhelming success!...A special note of appreciation to the Enerjet team, who ensured that our golfers travelled in style with the impeccable service and care befitting such a first-class airline. We look forward to working with these wonderful supporters in future Reach for the Rainbow events!"

Ms. S. MacKay, Director of Corporate Development
Reach for the Rainbow

JUNE 2012

"Hi Enerjet. I wanted to send you a note and thank you for a job well done. We fly a lot of charter flights, over 1,500 per year. The ad-hoc type flights such as this one rarely go off as smoothly as this one did. You and your team should be commended for staying on top of this flight and being very available and helpful when the few minor issues popped up. Looking forward to doing more flights with you in the future."

Thanks, J.D.
Major Hotel/Casino Operator

JANUARY 2010

"Our company has chartered aircraft from Enerjet and we have found them to be a very professional and highly motivated company. Enerjet has provided our customers with safe and reliable air transportation along with excellent customer service.

I look forward to the next opportunity our company has to charter aircraft from Enerjet."

Regards, W.M.
Air Marketing International

JANUARY 2010

"Transat Tours Canada has used Enerjet for various charters in the past year. The routes served by Enerjet in the past year were:

  • YVR-CUN
  • YYC-CUN
  • YVR-PVR
  • YYC-PVR
  • YYC-MBJ
  • YEG-PUJ

The service we got was exceptional and I have no hesitation in recommending Enerjet."

Regards, V.N.
Transat Tours Canada

DECEMBER 2009

"We have used other charters in past and have not gotten so much positive feedback." - K.M., Atcon Construction

Enerjet In-Flight Traveller Feedback

2009 - 2011

"Thank you Enerjet for setting an example to be envied by other airlines. Kelly is and employee who probably has a PDH in customer skills. Flight 600 June 4th was such an excellent flight we will look forward to the return trip." - J.H and P.H.

"I feel compelled to comment on the outstanding job the crew did on our flight today! They made every effort to accommodate the passengers, keeping us comfortable and happy. They were always pleasant and very "enerjetic". What a great way to start our trip." Thank you - J.T. and family

"I recently flew from Vancouver to Puerta Vallarta on Enerjet. What a great experience. The most friendly, efficient, helpful and courteous staff I've ever encountered on an airplane. Superb service and comfortable seats (first three rows - great option!!!). I would book on Enerjet again in a heartbeat and certainly recommend this airline to anyone. Keep up the great work!!! Thank you, Enerjet". - J.F. Winnipeg, Manitoba

"Excellent service, courteous and helpful! "- C.O., Edmonton, Alberta

"Cabin crew and flight deck crew provided excellent service. It was nice to hear the flight deck crew on the PA system. A lot of airlines and charters do not do this. First time on your aircraft - hope it is not the last." - R.S., Ponoka, Alberta

"The service was excellent and attentive. The attendants were very kind. The pilot shared tidbits of interesting information. We really enjoyed our flight. Thank you for making this a pleasant & memorable experience for us." - K. S. and E.S., Edson, Alberta

"We would truly like to commend the air staff on this flight. We are a large party, headed to Cancun for a family wedding, and are scattered around on the plane. A large majority of us are older ladies who are frequent travellers. We must say, the service on this flight is a treat. Any request is accommodated with a smile and so quickly too! Our flight attendant in particular has truly gone above and beyond for us and we really appreciate it! Thank you for giving us such a wonderful start to our trip!"

"This has been the best ever and we fly very often. Crew is wonderful, never had so much fun!"

"Excellent flight and service! We look forward to flying with you again!"

"The service was outstanding to say the least. The attendants are not only polite but very accommodating. We loved the flight - crew is fantastic." - D.C and A.C.

"We travel at least twice a month mostly [on another airline] and this EXPERIENCE was the best in at least a couple of years. Thank you to the wonderful accommodating pleasant staff." - Bob and Inge, Ontario

"We appreciated the pillows and blankets. Crew is friendly and we enjoyed the on board beverages and meal. We enjoyed the flight and liked the added touch of the mints!"

"Excellent service & obliging staff. If opportunity arises I will fly with Enerjet again."

"Flight attendants were second to none, their patience was excellent."

"Your crew is the best. Most patient girls we ever met in all our travels. A wonderful flight experience and we have been travelling for over 50 years. Kudos to all!"

"The crew was pleasant, courteous and accommodating. One of the best flights we have ever had in a long time. Good o'l Calgary hospitality! Love it!"

"My husband and I had a great experience on this flight. The crew on our flight was amazing and very helpful. You can tell they love their job."

"On March 30th I was bound for Punta Cana and upon arrival my baggage was nowhere to be found. I spent my holiday hoping each day it would arrive but to no avail. If circumstances weren't bad enough that I was in the sunny south with none of my personal belonging things got even worse when the airline I flew down with no longer existed. I was fortunate enough to be brought back home to Toronto via Enerjet and was pleasantly surprised by all the staff on board.

Once I arrived home I contacted Enerjet with hopes that someone could help me locate my luggage. I'd like to take a moment to say a big thank-you to Andrew for his professional, courteous and efficient service. I know the public are very quick to complain when something goes wrong but I feel it's very important to recognize what I feel is an excellent employee. Despite the unfortunate circumstances my luggage was located, picked up and all in one piece! Thank-you Andrew for being so helpfully and providing such excellent customer service!" - C.C.

"The staff on this flight were awesome. We appreciate you stepping up to take us to PVR after the other service provider went bankrupt. Please pass on our thank you to the pilots and crew members. All the best and thank you again." - G.G. and L.F.

"I just wanted to send a quick note in hopes that the appropriate people will see this. My family and I just recently flew with Enerjet to Mexico. Everything about the flight was excellent. The service from the crew and flight attendants were superb! Having flown with other companies in the past, Enerjet's flight meal was a cut above the rest and very enjoyable!" - T.P.

"We did the advanced seat option and I was very satisfied with not having any hassles either way about our seats."

"Having put trust into an airline at the last minute, and one that was unknown to us, was difficult. However, Enerjet proved to be an excellent service and one that I'd hope to fly with in the future."

"I would like to acknowledge, Brenda. She was very obliging and kind this morning. Brenda is a great asset to your customer service." - S.W.

"My husband and I flew from Montego Bay, Jamaica. We wanted to let Enerjet know how impressed we were with the service we received from the flight attendants on this flight. We travel quite often for business and pleasure and we were very pleased with the friendly, positive attitude of the flight attendants looking after us. We were part of a large group travelling together and we heard many good comments from other passengers. We sat in row 19 and would appreciate it if you could forward our thanks to them for a great flight! We will definitely recommend Enerjet Airlines to our travel agent and our friends!" - K.N. and J.N. Ontario

"We would like to thank you very much for the unforgettable experience with your crew when we travelled from Vancouver to Puerto Vallarta. As long as we have been flying, we have never met flight attendants make every possible effort to make passengers happy. Their efforts have exceeded every possible level of professionalism, kindness and their faces with natural smiles all the time. Congratulations to the staff and to Enerjet. " - W.G. and G.G , Vancouver, B.C.

"I recently took a flight from Vancouver to Punta Cana and back with Enerjet. The service was excellent from check in through the flight - I hope you'll add more destinations" - R.B.

"Over the past couple of days I have been in contact with Andy one of your customer service reps regarding seat assignments on a charter to Cancun. I would like to compliment him on his customer service and willingness to accommodate. He has been a pleasure to deal with and has been more than willing to provide what I consider to be excellent customer service. In today's day and age all too many customer service reps simply try to placate the customer by providing them with the minimum of service. Andy has gone far beyond that in ensuring our needs have been met and deserves kudos and recognition for his efforts. It is employees like this who represent the Enerjet family in the most positive of ways and with the utmost of professionalism. Andy is a benefit to your company and I wish to sincerely offer my compliments to him as a superlative customer service representative" - K.P. Calgary, Alberta

"Your flight crew has been outstanding both today and last week. My wife and I have enjoyed and appreciated both the professionalism shown, as well as the friendly & courteous service. Thank you so much. Let us know when you fly YVR [Vancouver] to YYZ [Toronto] and we will be there!" T.C. and R.C. Surrey, B.C.

Having never flown Enerjet before let alone hearing much about the airline, I didn't know quite what to expect for our trip to Puerto Vallarta. I must say that our flight experience both ways was fantastic. The flight crew went above and beyond to ensure that our family of 14 ranging in age from 2 - 70, was well looked after. When booking our vacation, we were not informed by our agent that a vegetarian meal was available to us. However, the crew took our request and ensured that on our return flight we had our veggie sandwiches - true ownership by your front-line staff. Kudos to Tim Morgan and his team for providing a first class experience!" - M.J.

"I love your new planes, had and excellent trip from Vancouver to Puerto Vallarta and back - great service and well groomed flight attendants, really hope that come fall there will be trips to Mexico from Abbotsford [YXX] (where my husband and I live) as we will definitely fly Enerjet again, also "famous last words" with Tim Morgan in the Supreme Living Magazine was a great write up." Thank you. T.L.

"Having just got back from a weeks vacation in LIR [Liberia, Costa Rica] using your services outbound on the 03April and returning on the 10 April and would like to commend you on an excellent operation and service. Both flights were on schedule and the crew courteous. Hopefully we can continue to work together going forward.

I would also like to give a special thank you, to you one of your cabin crew called Jenna. My wife was not well on the return leg and had to have a spell of oxygen. Jenna went out of her way to make her as comfortable as possible, during the flight. Hopefully you can pass my thanks along." - R.J., Travel Agent